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Salesforce Service Cloud platform is a powerful tool for managing customer service operations, and the Service-Cloud-Consultant Certification is a valuable asset for professionals who work with this platform. Salesforce Certified Service cloud consultant certification demonstrates that an individual has the skills and knowledge needed to design and deploy Service Cloud solutions that meet the needs of their organization. It is a great way to enhance your career prospects and differentiate yourself in a competitive job market.

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Sample Service-Cloud-Consultant Exam, Study Service-Cloud-Consultant Tool

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Salesforce Service-Cloud-Consultant exam is a multiple-choice exam that consists of 60 questions. Candidates have 105 minutes to complete the exam and must score a minimum of 68% to pass. Service-Cloud-Consultant exam covers a range of topics such as designing and implementing Service Cloud solutions, managing cases and solutions, and configuring Salesforce Knowledge.

Salesforce Service-Cloud-Consultant Exam is designed to evaluate the candidate's knowledge and skills in implementing Service Cloud solutions. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions that need to be completed within 105 minutes. Service-Cloud-Consultant exam covers various topics including Service Cloud capabilities, designing solutions for Service Cloud, implementation of Service Cloud solutions, Service Console customization, and Service Cloud analytics.

Salesforce Certified Service cloud consultant Sample Questions (Q95-Q100):

NEW QUESTION # 95
Universal Containers wants to provide its five million customers a solution where customers can submit
inquiries, monitor the status of those inquiries, and view their contact information.
Which type of Community license should be used to meet these requirements?

A. Customer Community
B. Company Community
C. Partner Community
D. Employee Community

Answer: A

NEW QUESTION # 96
Cloud Kicks has millions of customers. Only a small percentage of the customers have existing Contact records in Salesforce The customer's email address is used to populate details from another system and enrich the Contact record.
A service center uses multiple channels to support customers, including phone, Email-to-Case, and Web-to-Case. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience.
What is the recommended method to consistently capture new caller details?

A. Use a new customer Path on Contact to capture details.
B. Use Open CTI with Pop to flow to capture details.
C. Use a global quick action to capture details.
D. Use an auto-launched flow to capture details.

Answer: D

Explanation:
Explanation
Using an auto-launched flow to capture details is the recommended method to consistently capture new caller details. An auto-launched flow is a type of flow that runs in the background without user interaction. An auto-launched flow can be triggered by various actions, such as creating a record, updating a field, clicking a button, or invoking a process. An auto-launched flow can perform various tasks, such as collecting inputs, updating records, creating records, or calling external services. Using an auto-launched flow to capture details can help ensure that support agents enter the necessary information for new callers, such as their name, email address, phone number, or reason for call. Verified References: Service Cloud Consultant Certification Guide
& Tips, Create an Auto-Launched Flow

NEW QUESTION # 97
The Service Manager at universal Containers manages three teams. Each team provides support for the
specific product. Agents have concerns about seeing search results for other products when searching the
knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?

A. Create an article action for each record type and assign them to each team based on their product
specialization
B. Create a data category for each product and assign them to each team bases on their product
specialization
C. Create a page layout for each article type and assign them to each team based on their product
specialization
D. Create a permission set for each record type and assign them to each team based on their product
specialization

Answer: B

NEW QUESTION # 98
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

A. Cases report sorted by Rep and Case Owner
B. Omni-Channel Supervisor tab
C. Omni-Channel Utility Component
D. Cases report sorted by Rep and Case CreatedDate

Answer: B

Explanation:
Explanation
The Omni-Channel Supervisor tab is a feature that allows managers to see which service representatives have not accepted new cases recently using the Lightning Service Console. It provides real-time data on the status, capacity, workload, and performance of agents and queues. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_supervisor_tab.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_supervisor_monitor_agents.htm&type=5

NEW QUESTION # 99
what should a consultant recommend to ensure chat request contain enough infomration for customer service representatives to effectively respond?

A. Customize the pre chat form
B. Customize the lightning console chat page
C. Configure a chat validation rule
D. ConfigureLightningGuided Engagement

Answer: A

Explanation:
Explanation
Customizing the pre chat form is the recommended solution to ensure chat requests contain enough information for customer service representatives to effectively respond. A pre chat form is a form that customers fill out before starting a chat session with an agent. The form can collect information such as the customer's name, email address, phone number, reason for chat, or any other custom fields. The information from the pre chat form can be used to create or update records in Salesforce, such as contacts, cases, or leads.
The information can also be displayed to the agent in the Service Console, so they can have more context about the customer and their issue. Verified References: [Service Cloud Consultant Certification Guide & Tips], Set Up Pre-Chat Forms

NEW QUESTION # 100
......

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Exam Service-Cloud-Consultant Fees & Sample Service-Cloud-Consultant Exam

Sample Service-Cloud-Consultant Exam, Study Service-Cloud-Consultant Tool

Salesforce Certified Service cloud consultant Sample Questions (Q95-Q100):

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