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WGU Information Technology Management QGC1 Sample Questions (Q43-Q48):

NEW QUESTION # 43
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

A. Reporting
B. Analyzing
C. Distributing
D. Predicting

Answer: A

Explanation:
* Understanding Reporting in CRM:
* The reporting phase of CRM involves extracting data to generate summaries and insights.
* Reports help in understanding customer activities, such as identifying top customers based on spending.
* Application in the Scenario:
* The manager requests a report listing the top five customers by total spending, a classic example of CRM reporting.
* Why Other Options Are Incorrect:
* Option A (Distributing):Distributing is not a CRM phase.
* Option B (Analyzing):Analyzing involves identifying trends or patterns, not generating a simple report.
* Option C (Predicting):Predicting is forward-looking and does not match the scenario of reviewing past data.
References:
* CRM Reporting Capabilities Overview - Forrester
* Reporting vs Analysis in CRM Systems - HubSpot

NEW QUESTION # 44
Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?

A. Enterprise resource planning (ERP)
B. Customer relationship management (CRM)
C. Executive support (ES)
D. Geographic information system (GIS)

Answer: A

NEW QUESTION # 45
Which type of network topology entirely shuts down if there is a break in the main cable?

A. Bus
B. Star
C. Wireless
D. Ring

Answer: A

Explanation:
In a bus topology, all devices share a single central cable (backbone). If this cable fails, the entire network becomes inoperable. This topology is simple and cost-effective but lacks redundancy.
References:
* Tanenbaum, A. S. (2011). Computer Networks. Pearson Education.

NEW QUESTION # 46
Which term describes a type of computer built using environment-friendly materials and designed to save energy?

A. Personal
B. Green
C. Server
D. Workstation

Answer: B

Explanation:
* Definition of Green Computers:
* Agreen computeris designed usingenvironmentally friendly materialsand technologies aimed at reducing the environmental footprint. These computers prioritize energy efficiency, recyclability, and sustainable production practices.
* Features of Green Computers:
* Use of recyclable and non-toxic materials.
* Energy-efficient components to minimize power consumption.
* Adherence to environmental standards likeEnergy StarandEPEATcertifications.
* Incorrect Options Analysis:
* Workstation, Personal, and Serverdescribe categories based on usage or functionality, not environmental considerations.
References and Documents of Information Technology Management:
* "Green IT and Sustainability" (Gartner Whitepaper).
* Energy Star Certification Guidelines (U.S. Environmental Protection Agency).

NEW QUESTION # 47
What is the importance of the partners and suppliers dimension of the ITIL model?

A. The creation of value is solely beneficial to the customer.
B. Staffing an organization fosters the creation of value.
C. Supplying data allows companies to make wise investments and assemble technology solutions.
D. The relationship with both suppliers and consumers must create value.

Answer: D

Explanation:
ThePartners and Suppliersdimension of the ITIL (Information Technology Infrastructure Library) model is critical to ensuring that organizations deliver optimal value to their customers and stakeholders. Here's a breakdown of its importance:
* ITIL emphasizes that an organization does not operate in isolation. It relies onexternal and internal partnerships and suppliersto deliver its products and services.
* This dimension focuses on understanding the relationships between the organization and its partners, as well as optimizing the way value is co-created.
* The correct answer highlights the ITIL principle ofco-creating value. Bothsuppliersandconsumers must collaborate to achieve outcomes that benefit all parties.
* The success of services depends on how well the organization manages these relationships to ensure that services meet customer needs and align with organizational goals.
* ITIL views service management as a way to create value through the combined efforts of the service provider, suppliers, and consumers.
* Partnerships often involve shared resources, responsibilities, and risks, which require a cooperative mindset to achieve desired outcomes.
* Option A:Staffing refers to human resources management and is unrelated to the Partners and Suppliers dimension's primary focus.
* Option C:Supplying data and technology is part of supplier management, but it does not encompass the full value-oriented relationship emphasized in ITIL.
* Option D:Value creation benefits both the customer and the organization, making this statement too narrow to capture the essence of the dimension.
* Effective supplier management ensures reliable delivery, risk management, and adherence to organizational standards.
* Examples of partnerships in IT include cloud providers, outsourced IT services, hardware vendors, and consulting firms.
* ITIL 4 Foundation: Axelos, "ITIL Foundation" (2019).
* Official ITIL 4 Practice Guides: Supplier Management (Axelos Publications).
* ISO/IEC 20000 Standard: "Service Management System Requirements" (ISO Standard, latest edition).
1. Purpose of the Partners and Suppliers Dimension:2. Importance of Creating Value Together:3. ITIL's Emphasis on Value Co-Creation:4. Incorrect Options Analysis:5. Practical Application of Partners and Suppliers Dimension:References and Documents of Information Technology Management:

NEW QUESTION # 48
......

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2025 Professional Reliable Information-Technology-Management Test Dumps | Information-Technology-Management 100% Free Valid Exam Materials

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WGU Information Technology Management QGC1 Sample Questions (Q43-Q48):

Top Reliable Information-Technology-Management Test Dumps | Professional Valid Information-Technology-Management Exam Materials: WGU Information Technology Management QGC1

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